At Belluno Homes, we want you to be completely satisfied with your purchase. Because we follow the UK Consumer Rights Act and the UK Distance Selling Regulations, your statutory rights are completely protected.
You have 30 days from the day your product is physically delivered to your address to cancel your order and return it for any reason, per UK law. This rule applies to both regular-priced and sale items.
To be eligible for a return due to a change of heart, your item must be unused, dismantled, and in its original packaging.
If your things arrive damaged, fail to arrive, are not as described, or are unfit for their intended use, you have a legal right to a full refund, repair, or replacement.
Please be aware that the following products cannot be returned or refunded:
Please be advised that these exclusions have no bearing on your statutory rights under the UK Consumer Rights Act in cases involving defective, damaged, or misrepresented products.
You will receive an email from us confirming the status of your refund and informing you that our warehouse team has received and reviewed your return.
If a refund is accepted, it will be processed immediately and reimbursed to your original payment method within eight business days. Please be advised that your bank or payment provider may take longer to process and post the refund.
There's no cost to replenish.
You have 30 days from the date of delivery to return any catalog items. If you need to exchange an item for a different model, size, or color, please use the details below to get in touch with our support staff.
BELLUNO HOME LTD
Trading under the name Belluno Homes
Address: 35 Longfield Rd, Bolton BL3 3TA, United Kingdom
Company number 17347652 is the company number (registered in England and Wales).
Contact number: +447848179807
Email: support@bellunohomes.co.uk
Website: www.bellunohomes.co.uk
Response time: within 24 hours
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